Refund policy

Last updated: October 30, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which they were received, unused and without signs of wear, with their tags and in their original packaging, or as specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled beyond what is necessary.

You may request a return within 90 days of delivery of the last item in your order.

Return shipping costs are the customer’s responsibility, unless the item arrives defective, damaged, or is not the item you ordered.

You may request cancellation of your order or removal of items from your order until the item has shipped.

How to start a return or cancellation

Acceptance of return or cancellation requests is subject to the terms above and your rights under applicable law.

Log in to your account to start a return or cancellation request.

If your return is approved, we will send you instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as specified in the return terms above or in the product listing, on the website, or in the store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

Please contact us to discuss exchange options before returning your item.

Returns and cancellations in the European Union

If you are a consumer in the European Union purchasing goods online, you may be entitled to cancel your order for any reason within 90 days of receiving the goods, unless an exception applies.

After notifying us of your wish to cancel, you must return the items within 90 days.

We will refund eligible canceled orders within 14 days of being informed of your cancellation. However, we may withhold the refund until we receive the returned goods or proof that they have been sent back.

For eligible cancellations, we will refund the product price and the standard shipping cost, if you paid for shipping. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard shipping.

To request a return, follow the instructions in the “How to start a return or cancellation” section above. To request a cancellation, please contact us.

Returns and cancellations in the United Kingdom

If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel your order within 14 days of the day you receive the goods, unless an exception applies.

After notifying us of your wish to cancel, you must return the items within 14 days.

We will refund eligible canceled orders within 14 days of receiving the returned items or proof that you have sent them back.

For eligible cancellations, we will refund the product price and the standard delivery cost, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery above the cost of standard delivery.

To request a return, follow the instructions in the “How to start a return or cancellation” section above. To request a cancellation, please contact us.

Refunds

We will notify you once we have received and inspected your return to let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method, unless otherwise stated. Please remember that your bank or credit card company may take additional time to process and post the refund.

If you do not see the refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or required timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask a question about this policy or an exchange, or report a damaged item, email us at ivanete.dropi@gmail.com or use the contact details in our contact information policy.