Shipping policy

Thank you for shopping at Jollys. This policy explains how we ship your order, what it costs and what to expect after you buy.

Order processing

Orders are processed within 1 to 3 business days (excluding holidays). Orders placed on weekends or holidays start processing the next business day.

Delivery times

Delivery to the United States takes an estimated 10 to 20 business days after the order ships. Delivery times are estimates and may be affected by carrier delays, weather or other events outside our control.

Shipping costs

Shipping is free on all orders to the United States.

Order tracking

Once your order ships, we will email you a confirmation with a tracking number and link, when available. Tracking information can take a few days to update.

Address accuracy

Please double-check your shipping address at checkout and contact us as soon as possible if it needs to be corrected.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier.

Changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before the order ships, but once it is in transit we cannot modify it.

Questions?

Email our team at ivanete.dropi@gmail.com.